Return & Replacement Policy

Return & Replacement Policy

Last Updated: May 2026

At Sparkles By Adhithi, customer satisfaction is our priority. We strive to provide high-quality beauty, skincare, and wellness products. If you receive a damaged, defective, incorrect, or missing item, we are here to help.

1. Return Eligibility

Due to hygiene and safety reasons, beauty, skincare, cosmetic, and personal care products are generally not eligible for return once opened, used, or tampered with.

Returns or replacements will only be accepted under the following circumstances:

  • Wrong product delivered
  • Damaged product received
  • Defective product received
  • Missing item in the package
  • Product expired upon delivery

2. Replacement Request Timeline

Customers must report any issue within 48 hours of receiving the order.

Requests made after this period may not be eligible for replacement or resolution.

3. How to Request a Return or Replacement

To request a return or replacement, please contact us with:

  • Order Number
  • Product Name
  • Clear photos of the product
  • Photos of the outer packaging
  • Description of the issue

Contact Details:

Sparkles By Adhithi
📞 +91 90877 22722
📧 sparklesbyadhithi@gmail.com

4. Replacement Process

Once the request is reviewed and approved:

  • A replacement product will be shipped based on stock availability.
  • If a replacement is unavailable, a refund or store credit may be offered at our discretion.
  • Customers may be asked to return the damaged or incorrect item before replacement processing.

5. Non-Returnable Products

The following items are not eligible for return or replacement unless received damaged or incorrect:

  • Opened skincare products
  • Opened cosmetic products
  • Used beauty products
  • Personal care items
  • Products damaged due to misuse
  • Products purchased during clearance or special sale events (unless damaged)

6. Refund Policy

Refunds may be issued only in the following situations:

  • Replacement product is unavailable
  • Order is cancelled before shipment
  • Product is confirmed damaged, defective, or incorrect and replacement cannot be provided

Approved refunds will be processed to the original payment method within 5–10 business days, depending on the payment provider and bank processing times.

7. Order Cancellation

Orders may be cancelled before shipment by contacting our support team.

Once an order has been shipped, cancellation requests may not be accepted.

8. Damaged Packages

If the outer package appears severely damaged at the time of delivery:

  • Take photographs before opening.
  • Contact us immediately.
  • Retain all original packaging materials until the issue is resolved.

9. Quality Assurance

All products are carefully inspected before dispatch. However, if you experience any issue with your order, our team will work to provide a fair and timely resolution.

10. Contact Us

For returns, replacements, or order-related concerns, please contact:

Sparkles By Adhithi
270, Ammachi Gounder Street,
Ramakrishna Road,
Salem, Tamil Nadu – 636007, India

📞 Phone: +91 90877 22722
📧 Email: sparklesbyadhithi@gmail.com